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The Electronic Copy Authentication service was launched on the National Public Service Portal in July 2020.

On the morning of June 4, 2020, Minister and Head of the Government Office – Mai Tien Dung, Head of the Task Force Implementing the service for certifying electronic copies from original documents on the National Public Service Portal (DVCQG). He chaired the first meeting of the working group with relevant ministries and agencies on the implementation of building a system for certifying copies from original documents on the National Public Service Portal.
The service is scheduled to launch on July 1st, 2020.

Furthermore, according to statistics from the Ministry of Justice on the number of documents requiring authentication that the National Public Service Portal received in 2019, There are approximately over 102 million documents that require notarization.

With the current large volume of transactions, if citizens submit certified copies or paper documents while using the National Public Service Portal, it's truly "unacceptable" as it wastes time and social costs. If 30% of certified documents could be reused, the social cost savings would be 428,4 billion VND per year.

Therefore, the Government leadership has agreed to deploy the service of certifying electronic copies from original documents on the National Public Service Portal. A working group has also been established to implement this service, tasked with researching and developing the service to ensure compliance with the provisions of Article 10 of Decree 45.

The electronic copy authentication service will launch on July 1, 2020. Accordingly, instead of issuing paper copies, organizations and individuals can request electronic copies from competent state agencies through two methods:

Method 1: Obtain an electronic copy from the original file.  
The agency managing the original register will use the original register to issue an electronic copy with the agency's digital signature to the applicant.
Method 2: Authenticating electronic copies from original documents (paper documents, papers)
The person performing the authentication checks the original document, takes an electronic copy of the original, receives a witness statement certifying the copy from the original, and performs the digital signature of the person performing the authentication; the competent authority authenticates and updates the authentication register.

A certified electronic copy is as valid as the original.

According to Mr. Ngo Hai Phan, Director of the Administrative Procedure Control Department (Office of the Government), when implementing the service of certifying electronic copies from original documents on the National Public Service Portal,  In addition to providing authentication services, this service also offers the convenience of scheduling appointments for citizens and businesses, helping to reduce waiting times when carrying out procedures.

Mr. Phan also added that, according to the regulations... A certified electronic copy of the original document is valid for use in place of the original document. It has been used for verification in transactions (except where the law stipulates otherwise), "thus, citizens and businesses can carry out most administrative procedures entirely online, eliminating the need to submit certified copies/present paper documents to verify records as is currently the case."

The digitally signed and stamped certified copy guarantees its integrity, accuracy, and reusability.

The advantages of electronic copies.

Discussing the benefits of electronic copies, Mr. Phan emphasized:

  • For agencies, the benefit is that the entire process of issuing certified copies from original documents is carried out on the National Public Service Portal system, ensuring that the certified copies issued contain all the required information and are consistent in format.
  • For officials and civil servants, receiving certified electronic copies allows them to easily verify their integrity and accuracy before proceeding with the next step in the process.

Security issue

Regarding security issues, the Government Cipher Committee stated: will provide digital signature validation services., ensuring the safety and integrity of electronically certified copies issued to individuals, agencies, and organizations.

For the deployment of digital signatures on the service for authenticating electronic copies from original documents, when logging into the system, civil servants using this system can use digital certificates to log in.

According to the Government Cipher Committee, this is a management measure to restrict unauthorized access to the system. In addition, the unit will develop and launch digital signature and copy authentication services on the National Public Service Portal.

The Head of the Government Office stated that, in the process of moving towards a digital society and digital economy, and promoting electronic transactions, the authentication of electronic copies from original documents is very important. This is because instead of the traditional method of authenticating copies and issuing paper results, people will use the service of authenticating electronic copies from original documents on the National Public Service Portal and issue electronic copies.

To launch the service on July 1, 2020, the Head of the Government Office requested that agencies, citizens, and businesses support the Prime Minister's policy to promote the implementation of administrative procedures in the electronic environment.

According to information presented at the meeting, as of June 3, 2020, the National Public Service Portal had recorded a considerable amount of data:

  • Over 41 million visits;
  • 159 registered accounts;
  • Nine million records have had their status synchronized.
  • Over 102 applications were processed through the National Public Service Portal.
  • Received and assisted with over 12 calls from citizens and businesses.

To date, the National Public Service Portal has integrated and provided 458 online public services (including 203 services for citizens and 266 services for businesses).

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